Refund & Cancellation Policy
Guidelines for subscription management and refunds
IPStacker, operated by MAXINOV SOLUTIONS PRIVATE LIMITED ("we," "our," or "us"), is committed to providing transparent subscription management. This policy outlines our cancellation and refund procedures for services accessed through ipstacker.com and app.ipstacker.com.
1 How to Cancel Your Subscription
Self-Service Cancellation
- 1 Log into your account at app.ipstacker.com
- 2 Click on your Profile Icon in the top right corner
- 3 Select Profile from the dropdown menu
- 4 Click the Cancel Subscription button
- 5 Confirm your cancellation when prompted
Assisted Cancellation
If you encounter issues or need help, contact our support team at support@ipstacker.com. We'll process your cancellation request within 24-48 hours.
2 Cancellation Information
Effective Immediately
Your cancellation takes effect immediately upon confirmation
Service Continuation
You retain full access until the end of your current billing period
Important: To avoid charges for the next billing period, cancel at least 24 hours before your renewal date.
3 Refund Policy
Subscription fees are non-refundable, except where required by law.
Non-Refundable Circumstances:
- Partial months of service or unused time
- Periods where the service was accessible and used
- Accounts terminated for violation of our Terms of Service
4 Free Trial
7-Day Free Trial
- • No payment information required to start
- • No charges if you cancel before trial ends
- • Reminder email sent before trial period ends
- • After trial, payment required to continue service access
5 Special Circumstances
Account Access Issues
If you can no longer access your account email, contact our support team with:
- i The email address associated with your account
- i Last four digits of your payment card
- i Date of your most recent payment
Need Help with Cancellation?
Our support team is here to assist you with any subscription-related questions or issues.
We reserve the right to update this Refund & Cancellation Policy at any time. Continued use of IPStacker after changes constitutes acceptance of the updated policy. Please review this page periodically for updates.